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Mon HP Sprocket n'imprime pas correctement
Publié par I_am_spruce119 le
Le Sprocket Studio offre une impression à 300 dpi et utilise la technologie de sublimation thermique pour une qualité d'impression supérieure. Avec un design de corps de 6,6" x 10,75" x 2,7", cette imprimante est assez grande pour vous donner des impressions plus grandes et plus audacieuses tout en restant assez petite pour les voyages. Connectez-vous à Sprocket Studio via Bluetooth et contrôlez chaque opération depuis l'application HP Sprocket. Cette imprimante est certifiée Energy Star pour une utilisation efficace et fonctionne avec les appareils Android et iOS.
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@Tasha95, Welcome to HP Support Community!
TEJ1602 I am an HP EmployeeThis looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Hi, I just followed all these instructions and my sprocket is still not printing. Only feeding out blank paper.
@I_am_spruce119
Welcome to HP forums, I see that sprocket is not printing anything.
Reset your mobile device and Sprocket
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Locate the Reset button.
HP Sprocket Photo Printer: Insert a straight pin into the access point next to the micro-USB charging port, and then press the Resetbutton for 3 seconds. The Sprocket resets and turns off.
HP Sprocket 200 Printer: Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.
HP Sprocket Plus Printer: Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Reset button for 3 seconds. The Sprocket resets and turns off.
HP Sprocket 2-in-1: Remove the paper cover, insert a straight pin into the access point next to the input tray, and then press the Resetbutton for 3 seconds. The Sprocket resets and turns off.
Turn on the Sprocket.
Update the Sprocket firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Printer Settings, and then look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
You can refer to this HP document for more assistance:- Click here
Sandytechy20 I am an HP EmployeeLet me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.