Bien que j'apprécie l'excitation de réparer l'IOS 11.2, il n'est toujours pas corrigé pour l'iPhone 6s. Après avoir montré la connexion et téléchargé le nouveau firmware, le pignon ne se connectera même plus via Bluetooth malgré de nombreuses réinitialisations.
Il a dit qu'il avait envoyé des photos à l'imprimante, puis s'était arrêté avant d'imprimer.
Le pignon est tout vert et blanc mais aucune réponse.
Lorsque je réinitialise tous mes appareils (Sprocket, iPhone), il apparaît parfois dans le Bluetooth ou les accessoires (après la réinstallation de 18.104.22.168) mais ne se connecte jamais en disant qu'il n'est pas disponible.
Je regarde mes autres appareils Bluetooth pour voir s'ils sont en conflit, mais le seul que j'ai connecté est mon AppleWatch, donc ça ne peut pas être ça.
Hi @akselsoft - Sadly, it sounds like you may have a rare defective unit. Can you fill out the form at the below, contact HP, and request a replacement? It appears as though either the battery or charging circuit may not be working, which while incredibly rare, does happen. Thanks! https://support.hp.com/go/contact-hp/product/HP-Sprocket-Photo-Printer/12635221/model/12635222
*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂
Hi @akselsoft, Welcome to HP Forums.
This is a great place to get support, find answers and tips.
Thank you for posting your query, I’ll be more than glad to help you out 🙂
I understand you are unable to print from your Sprocket.
Appreciate your efforts in all troubleshooting steps you have tried to fix the issue.
Don’t worry I will be glad to help you with the issue.
Please follow the below steps to fix the issue.
Tap the Menu icon , tap sprocket, and then tap Printers.
The Sprocket information screen displays.
Look for a Sprocket firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.
You can now connect and send print jobs to your Sprocket.Raj1788I am an HP Employee
Click here for more details troubleshooting steps.
Keep me posted, how it goes!
If the information I’ve provided was helpful.
Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck 😉
So a bit more….. Note: in all of these tests, I ama) right beside the printer with my phone so no more than 4 feet awayb) not using any special experiencesc) printing from my camera roll 1. I reset the Sprocket, restarted my old iPhone (IOS 10) and then reinstalled the application. I was able to print ONE picture. Then it lost the connection and I couldn’t do anymore. 2. I then switched to my regular iPhone. Noted that Ios 11.2.3 (or whatever the one is from this week) was available and updated that. Restarted my iPhone, reinstalled the Sprocket application and I was able to print ONE picture. 3. I then tried to print another picture and it went right back to not being able to find the printer. It would show up in the list but it would never connect and the queue would be shown as empty. Now, two possible issues here:a) the white light on the sprocket never shuts off, even after 15 -30 minutes. I have to reset it. b) when it first goes on, the powerlight goes green. After it has printed once, it then goes red until I reset it. Does any of this help?
Hi - I’ve tried all of the regular steps (restart, repair, unpair, reinstall, restart phone, etc). I also tried it on a phone that was NOT updated to 11.02 – still no luck. It would show the sprocket but would never connect to it. I’m going to try Spectre_envy’s last suggestions. How can I find out what firmware I have on the device if I can’t connect to it? My device was purchased from Amazon in May-June 2017.
i have tried to buy the hp sprocket on dec 5 2017 and it didn’t worked so i returned it because i was on a trip and i didn’t have the time to sit an tried to fix it myself so i was wondering if i buy on january a new one it would already be fixed