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Hpsprocket 2 en 1 ne s'éteint pas et ne se connecte pas à Android
Publié par Adeeba le
Message d'erreur récurrent. Impossible de se connecter à l'imprimante.
La LED et les voyants rouges ne s'éteignent pas et l'imprimante ne se connecte pas non plus au téléphone.
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@Adeeba
Welcome to the HP Support Community.
If the Sprocket does not print when you send a print job or turn on when you press the Power button, reset the Sprocket with a straight pin to clear any errors.
Turn on the Sprocket.
Remove the paper cover by sliding it away from the output slot, and then set it aside.
Slide the paper cover
Remove the paper cover
Locate the Reset button.
Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The Sprocket resets and turns off.
Turn on the Sprocket.
Let me know if this helps.
If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
Thanks!
Have a great day!
I am an HP Employee