HP Sprocket imprime des lignes blanches

Publié par SJP91 le

Bonjour, mon imprimante hp sprocket a été complètement chargée, le dernier micrologiciel a été installé et du papier de zinc bleu a été placé sous la pile de films avec le code à barres vers le bas. Cependant, j'ai essayé d'imprimer plusieurs fois avec le même résultat observé. Photos jointes.



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6 commentaires

  • @Pinkat
    I have gone through your Post and I understand your concerns
    If you have already performed all the required steps to improve the print quality as per the Forum thread, I suggest you contact HP Support for Service Options
    Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
    Thank you

    KrazyToadI Am An HP Employee
    KrazyToad le
  • How did firmware 1.1.8 ruin the device?  Mine’s at 1.1.8 too and I have the white lines at the end of photos too. It’s really frustrating coz I followed all steps in https://h30434.www3.hp.com/t5/sprocket/sprocket-Improving-Bad-Print-Quality/td-p/6333506 and nothing works.  Model: HP Sprocket 100 SNPRH-1603 

    Pinkat le
  • **bleep**ing upgrade of the firmware to 1.1.8 ruined the device, and to think i was going to buy 100 sheets from amazon, bleep you hp, this device is now garbage 

    yaoaua le
  • Hi @Katie82
    Welcome to the HP Support Community. 
    To better assist you - May I have the exact model name of the HP Sprocket? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
    While you respond to that, try these steps - HP Sprocket Printers – Improving Print Quality
    Hope this helps! Keep me posted. 
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 le
  • Mine is also doing this. The url doesn’t work. 

    Katie82 le

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