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HP SPROCKET 200 NE SE CONNECTERA PAS POUR LA 2ÈME FOIS.
Publié par SBibby le
J'ai acheté un pignon 200 pour ma meilleure moitié pour Noël.c'était bien, elle l'a ouvert et nous avons pu connecter facilement son iphone8, imprimer environ 20 photos, puis éteindre et aller au lit.
Depuis lors, j'ai passé des heures et des heures à essayer de connecter le téléphone pour la deuxième fois, j'ai supprimé des applications de mon téléphone, mis à jour les paramètres du téléphone, effectué des réinitialisations d'usine sur le pignon, essayé de me connecter à un deuxième téléphone, etc., etc. , le pignon n'est tout simplement pas "découvert" de quelque manière que ce soit sur aucun de mes appareils Bluetooth...
J'ai l'impression d'avoir acheté un morceau de bric-à-brac, est-ce que quelqu'un peut m'aider avant que je ne jette ce truc stupide par la fenêtre ?
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SBibby Thanks for the reply.I appreciate your time and effort. I see that you were interacting with SBibby. I’d like to help. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.I hope this helps resolve this issue completely. Cheers.
Sandytechy20 I am an HP EmployeeHi Senan6806, yes i have done and tried all that, it only ever connected to my girlfriends phone, which i removed it from as per the user manual instructions as soon as we couldnt reconnect again, followed everything step by step, and the unit was completly undiscoverable to any bluetooth device!i tried using the following to find the printeriphone 8iphone xsipad air 2iphone 7my asus laptopa blackberryseveral different samsung phonesseveral different android phones, including the tech guy’s instore at JB HIFI in australiait just simply was undiscoverable to anything we tried to find it with! but on the plus side i managed to fix it!!I returned the piece of crap HP Sprocket 200, for a full refund, and UPGRADED to a Lifeprint!Lost all faith in HP now, and i used to only buy HP for my printing needs, wont be making that mistake again!
@SBibby A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.Removing the HP Sprocket entry from the Bluetooth paired devices, resetting HP Sprocket and adding a new printer using HP Sprocket app may resolve the issue. Let’s try these steps:1.) On your iPhone, open Settings.2.) Touch Bluetooth, below My devices, tap on the little “i” icon on the HP Sprocket device..3.) Select Forget this Device, confirm by touching Forget Device.4.) Turn off iPhone5.) Reset HP Sprocket, refer to step 4 from this document.6.) Turn on HP iPhone.7.) Open the HP sprocket app.8.) Tap the Menu icon , tap sprocket, and then tap Manage Printers.9.) Tap Add New Printer, and then tap the name of your SprocketLet me know how it goes! If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
Have a great day!
Senan6806 I am an HP Employee
I have cheched both our iphones, which are both running the latest operating system 12.1.2Ican not log into the sprocket from the app to check if it needs an update, is there any way of plugging it into my computer to see if it can be updated?i reallw was excited about this item when i purchased it, being able to print out photos of our loved ones seemed such a great idea… seems as though i should of done my research as other manufacturers do it better and easier!