J'ai un pignon HP plus qui n'imprime que des pages vierges. L'imprimante fait passer une page dans l'imprimante, mais la page sort vierge (blanche). Des conseils sur la façon de résoudre ce problème, ou s'il est résoluble
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Welcome to the HP support community.
Upgrade the Sprocket firmware
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date
You can refer this HP document for more assistance:- Click hereSandytechy20 I am an HP Employee
I hope that helps.
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