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échec de chargement, écran vide pour les images que j'essaie d'imprimer sur sprocket
Publié par Annjake le
Sur mon téléphone, lorsque je vais dans l'application sprocket et que je veux imprimer. Un message apparaît "échec de chargement",
avec ces cercles qui tournent. Ce qui peut être fait?
avec ces cercles qui tournent. Ce qui peut être fait?
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I took the tray off n seen what looked like tape after taking that off now it wont load the photo paper tried to put the tape back and its still failing to load what can be done to make it load again n if it was the tape piece can u email me EXACTLY where to put it as I love the printer but it wont load at this point I also have the sprocket and havent had any issues thats why I brought the studio please help me as this is useless right now
Great information! I now know how to reset my sprocket.
Thanks, that worked! I now know how to reset my sprocket!!Thank you..
Greetings @Annjake,
Chimney_83 I am an HP EmployeeWelcome to HP Forums and Thanks for the post.
I understand that you are unable to print from your Sprocket as is not connecting to your phone.
Not to worry, I will be glad to assist you.
Have you tried to reset your Sprocket?
Request you to follow the procedure mentioned in this HP Article and let me know how it goes.
Keep me posted.