Modifier le problème avec HP Sprocket

Publié par VeroCruze le

J'ai acheté une imprimante photo HP Sprocket pour pouvoir prendre et imprimer des photos avec mes enfants et petits-enfants et pour pouvoir les éditer avec des messages amusants, des cadres, des images, etc., comme cela a été montré dans la présentation que j'ai vue dessus. .


Lorsque je l'ai reçu, j'ai téléchargé l'application Spocket sur mon iPhone 5S, mais lorsque j'imprime des photos, elles sont imprimées très sombres. De plus, je n'obtiens pas l'icône MODIFIER dans le coin supérieur droit de mon téléphone lorsque je sélectionne une photo, comme elles l'ont montré dans la présentation ET une vidéo Utube que j'ai regardée dessus. Il affiche également l'icône EDIT dans le manuel que j'ai téléchargé et dans les informations auxquelles j'ai accédé sur le site Web HP.


J'ai appelé l'assistance clientèle HP et j'ai parlé à plusieurs personnes, la dernière étant une femme qui m'a dit que je devais également télécharger une application Photo Edit, ce qui n'a jamais été mentionné nulle part. Étant aussi frustré que moi par tout cela, j'ai téléchargé une application Photo Edit, même si je ne pensais pas que ce serait la solution. Je me suis dit comment deux applications pouvaient fonctionner en même temps, mais comme je ne suis pas très doué en technologie, j'ai pensé, essayons. Inutile de dire que cela n'a pas fonctionné non plus. Je ne comprends toujours pas la petite icône EDIT dont ils ont parlé. Je ne veux vraiment pas retourner l'appareil, mais si je n'obtiens pas d'informations sur la façon de résoudre ce problème, je le ferai. J'apprécierais tout commentaire pouvant m'aider à éditer mes photos.

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7 commentaires

  • Hello, @VeroCruze
    I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 
    You should be contacted within 4 business days (Excluding holidays & Weekends). 
    Response times may vary by region. 
    Please send a Private Message, if you aren’t contacted within 4-5 business days.

    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

    Dvortex le
  • So let me clarify…basically what you’re telling me is that the presentation that was given by QVC on June 4, 2017 (which was the date I made the purchase of the Sprocket) that stated that the editing feature would work with iOS 8 devices was false information AND all of the information online provided by HP is also inaccurate?  Everything I have obtained online from HP as far as the manual for the Sprocket and other information, states that the device will work with iOS 8 devices. And you’re also telling me that I need to upgrade my phone now in order for the edit feature on the Sprocket to function?

    VeroCruze le
  • Hello, @VeroCruze
    I see that you were interacting with @Rainbow23. I’d like to jump in with a suggestion 🙂
    I’m afraid that the iOS support for ‘editing’ was dropped on iOS 8 devices starting the week of April 18th while using the HP Sprocket app. 
    We recommend you upgrade your iOS device to iOS 9 or later.  This will enable support for the Editing feature in the Sprocket app. You may have to delete and reinstall the Sprocket app after updating to iOS 9 or later.
    If you cannot upgrade at this point, you can try using some 3rd party editing software. Some recommended 3rd party editing apps are: Pic Collage, Aviary, Snapseed, and Photoshop Express.
    I hope that answers your concern adequately. Let me know!
    Good luck 🙂

    Please click “Accepted Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!

    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

    Dvortex le
  • I have already contacted HP Support, got a “Case Number”, called in, and spoke to numerous people (like about six) about this same problem.  Four of them listened to my problem and transfered me to someone else.  The other two both gave me information I had already obtained via the internet and were not helpful in any way, just as you have done.  And one of those two also told me I needed to download a Photo Edit app, which was not stated anywhere in any of the information that I had obtained, not from the actual presentation I saw on the unit prior to my purchasing it, nor in any of the information from the HP website or elsewhere.  I actually did download a Photo Edit app just to see if it would help and it did not.  It is amazing to me that I cannot get a resolution to a problem with an HP product from anyone from HP support.  I still have time to return this product and I am seriously considering that at this point.  Not only because the product isn’t performing in the way that it says it is supposed to, but because of the fact that the HP people I have spoken to have no resolution.

    VeroCruze le
  • Hi @VeroCruze, 
    Thank you for your reply, I’ll be more than glad to help you.

    I understand that the issue did not resolve after following the steps in the previous interaction.

    As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link:

    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 le

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