Des lignes sombres apparaissant sur mes tirages

Publié par eileenbean15 le

J'ai des lignes qui apparaissent sur mes photos. J'ai essayé de réinitialiser, de repasser la carte orange et de changer le papier, mais en vain. Je n'ai mon imprimante que depuis 2 mois. Puis-je l'échanger avec HP ou dois-je me rendre chez Best Buy où je l'ai acheté ? J'ai adoré ma première série de photos mais déçu et frustré car je gaspille du papier photo !

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3 commentaires

  • @eileenbean15,
    I have read the post. As @The_Fossette is out for the day, I am responding on his behalf.
    I will send you a private message to assist you with the next course of action.
    Thanks and have a  great day ahead.

    DavidSMP I am an HP Employee
    DavidSMP le
  • I tried what was listed, which I had already stated in my original post.  So I ran back through it just in case.  I am wasting paper and continue to have 3 curving or sometimes straight dark lines through my prints.  What else do you recommend?  Or again how do I exchange this product and try again??  Frustrated…

    eileenbean15 le
  • @eileenbean15,
    Welcome to the HP Forums!
    Thank you for posting your query on this forum, it’s a great place to find answers.
    Don’t worry, I assure you I will try my best to get this sorted.
    In order that I may provide you with an accurate solution, I will need a few more details.

    When was the last time the printer was working fine?
    Have you performed any troubleshooting steps before posting?

    While you respond to that, I recommend you follow the steps in the below article and check if it helps.

    If you continue to face the issue, I’m sending out a Private message with the information you need to get this sorted.
    Let me know how it goes and you have a great day!
    If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

    The_Fossette I am an HP Employee
    The_Fossette le

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