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Je n'arrive pas à faire fonctionner mon Sprocket...
Publié par LMR422 le
Bonjour. Après quelques problèmes, nous avons pu installer l'application sur mon téléphone. La caméra à pignon elle-même ne semblait pas tenir la charge. Finalement, il l'a fait au point qu'il a fini par être complètement chargé. Nous nous sommes assis et avons essayé d'imprimer une photo. Tout semblait bon - le téléphone indiquait qu'il était en cours de chargement, mais à la minute où l'invite est passée à "imprimer", le pignon s'est éteint. Nous avons essayé plusieurs fois et la même chose s'est produite à chaque fois. Je suppose que je demande quel pourrait être le problème - il y a une sorte de déconnexion entre mon téléphone et le pignon. Toute aide que vous pouvez m'envoyer serait très appréciée.
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@LMR422, Welcome to HP Support Community!
Turn on the Sprocket and check battery status
The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.
Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.
Tap Auto Off to change when the Sprocket turns off, if necessary.
If the issue persists, continue to the next step.
Reset your mobile device and Sprocket
Reset your mobile device and Sprocket to clear any errors states.
Turn off your mobile device, and then turn it back on.
Turn on the Sprocket.
Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
NOTE:
The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.
Example of resetting the HP Sprocket Select Photo Printer
Turn on the Sprocket.
If the issue persists, continue to the next step.
Upgrade the Sprocket firmware
HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
Hope this helps!
TEJ1602 I am an HP EmployeePlease click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!