Impossible de connecter l'imprimante au téléphone

Publié par Tobemarci le

J'ai un problème avec mon Envy 7100. My Husbands note 3 android ne se couple pas avec l'imprimante. J'ai appelé le service client et ils n'ont été d'aucune aide. L'imprimante apparaîtra sur sa dent bleue mais elle indique impossible de se connecter ? Il s'est connecté à mon téléphone cependant. J'ai besoin des deux connectés

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8 commentaires

  • The HP Smart app applies to wifi printers, not Bluetooth.  Diesnt work with Sprockets!

    Netsuki le
  • Have you figured out how to do this? I am having the same problem and do not see a reply to yours???

    handymom27 le
  • @Tobemarci,
    Welcome to the HP Forums!
    Thank you for posting your query on this forum, it’s a great place to find answers.
    I reviewed your post and I understand that you are facing issues printing from your Android phone.
    Don’t worry, I assure you I will try my best to get this sorted.
    In order that I may provide you with an accurate solution, I will need a few more details.

    When was the last time the printer was working fine?
    Have you performed any troubleshooting steps before posting?

    Meanwhile, I recommend you follow the steps in the below article and check if it helps.

    Let me know how it goes and you have a great day!
    If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!
    Take care.

    The_Fossette I am an HP Employee
    The_Fossette le

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