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Puis-je encore imprimer depuis HP Spocket si je n'ai pas la carte bleue
Publié par nekohearts77 le
J'ai mis le pack de 10 photos dans l'imprimante avec la carte bleue et j'ai imprimé 3 photos très bien. Quelques semaines plus tard, j'ai réessayé d'imprimer à partir du même ancien pack toujours dans l'imprimante, mais le message "veuillez charger du papier" s'affiche. Malheureusement, je n'avais pas réalisé que je devais garder la carte bleue à l'époque et je l'ai jetée, y a-t-il encore un moyen d'imprimer à partir des 7 restants sans la carte bleue ?
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Error 523 origin is unreachable
@nekohearts77
Raj1788I am an HP EmployeeAppreciate all your time and efforts.
If you have tried resetting the Sprocket and if the issue persists, I would personally suggest you contact our HP phone support for one on one interaction.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to “Still need help? Complete the form to select your contact options”
Step 5. Scroll down and click: HP contact options – click on Get phone number and phone number appear.
Keep me posted on further assistance. Hope that helps!
Have a great day ahead!
I’ve restarted it twice and it still says “out of paper” both times. Would i have to buy a new pack to just use the alignment card 😕
@nekohearts77
Raj1788I am an HP EmployeeWhen you put a new set of paper into the sprocket you have to use the blue card to complete the alignment.
Once the alignment is done you can print without the blue card( Alignment card)
Use this link: https://support.hp.com/us-en/product/hp-sprocket-photo-printer/12635221/document/c05241268 for your reference.
If you are unable to print, try resetting the HP Sprocket.
Keep me posted, how it goes!
If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
Have a great day!
Cheers:)