Lignes noires sur les photos

Publié par E_louise21 le

Salut, j'ai acheté cette imprimante pour Noël toute neuve et elle fonctionnait bien, mais la qualité de l'image se détériore et les photos que j'imprime sont traversées par une ligne noire sur le côté droit. Quelqu'un peut-il m'aider à résoudre ce problème s'il vous plaît ???

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  • Hi, This is vignesh B. Welcome to HP Consumer Support Forum. I am happy to assist you! I am glad to help you with this issue. Please make sure you have the blue color paper at the top of the stack when you load the papers. It will help the printer to align it properly. On your mobile device, open the HP Sprocket app and go to menu → sprocket → Printers; A ‘blue’ firmware update link will be present or a pop-up message will appear if an update is available. Updating the firmware also helps you to gain better print quality. Please contact 1-800-474-6836 for any assistance. We work 24*7.Thank you for choosing HP. Have a wonderful day ahead. Please click the “Thumbs Up”, to say thanks for helping!Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.I am an HP Employee.

    RickyI am an HP Employee

    IPGRicky le
  • Hi @E_louise21,
    Welcome to HP Forums, this is a great place to get support, find answers and tips.

    Thank you for posting your query, I’ll be more than glad to help you out.
    I understand that you are facing print quality issues with your HP printer.
    In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer by checking the links below:
    1. HP Product Model Number
    2. Windows Operating System
    3. Mac Operating System
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 le

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