L'application ne se connecte pas à Sprocket

Publié par IRoossien le

يسمح بنك الطاقة المرفق لجهاز Sprocket Studio بأن يكون جاهزًا في أي وقت وفي أي مكان. USB. يحتوي بنك الطاقة المحمول على مؤشر شحن مدمج لتتبع الطاقة. يمكن إضافة الصور والطباعة بسلاسة.

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5 commentaires

  • @IRoossien
    Thank you for the update,
    I appreciate your time and efforts,
    I’m glad to hear the issue is resolved 😉
    You’ve been great to work with and it has been a genuine pleasure interacting with you.
    If you need further assistance, feel free to reach out to us 🙂
    Take care now and do have a fabulous week ahead. 🙂

    Flower_Bud le
  • It works! Thx!

    IRoossien le
  • @IRoossien
    Thanks for responding,
    It’s great to have you back,
    Please try the steps to resolve the issue 🙂 and keep me posted!

    Flower_Bud le
  • The sprocket is new. Never been used

    IRoossien le
  • @IRoossien
    Thank you for posting on HP Forums,
    Flower_Bud is at your service.
    As I understand, sprocket app does not connect to the sprocket, 
    No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:
    When was the last time it worked fine?
    Were there any hardware/software changes made?
    Let’s uninstall Sprocket app and reinstall the updated version of the app from the store. 
    Also, update Firmware: 

    Open the HP sprocket app.

    Tap the Menu icon , tap sprocket, and then tap Printers.
    The Sprocket information screen displays.

    Look for a Sprocket firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.

    Once completed, try printing from the app. 
    Let me know how this goes,
    If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,
    Followed by clicking on “Accept as solution” from the drop-down menu on the upper right corner,
    Thank you for posting in the HP Support Forum.  Have a great day!

    Flower_Bud le

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