Banda blanca en las impresiones de la rueda dentada

Publicado por ary3 en

Foto 29-08-2019, 5 33 21 h.jpg

 

Todo esto lleva a una pregunta muy importante: ¿qué HP Sprocket es mejor para ti? La respuesta dependerá de la forma en la que planees usar tu Sprocket. Ya sea que priorice la movilidad, la calidad de impresión o el funcionamiento de bajo coste, existe un HP Sprocket que es perfecto para usted. Solo lo he usado 3 veces y espero que esto no sea un problema permanente. Ayuda por favor


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3 comentarios

  • @ary3
     
    This might require remote access of the computer to fix the issue.
    I request you to talk to HP support.
    They might have multiple options to help you with this.

    Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
    Select the country.
    Enter the serial of your device.
    Select the country from the drop-down.
    Click on “Show Options”.
    Fill the web-form. A case number and phone number will now populate for you.

    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 en
  • Hi, I tried all of the steps mentioned in your answer, I updated the app, updated the firmware and cleaned the rollers, but it still left a white band at the top. Its also printing out the images really pale. I’m not quite sure how to fix this and hope you can help further. Thank you 

    ary3 en
  • @ary3
     
    Welcome to HP support community.
     
    Upgrade the Sprocket firmware

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

    In Printer Settings, look for a firmware upgrade.

    Clean the Sprocket paper path rollers

    Remove the Paper Cover, and then remove any photo paper from the input tray.

    Roll the paper path rollers back and forth several times.

    Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

    Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

    Replace the Paper Cover, and then send a print job.

    You can refer this HP document for more assistance:- Click here
     
    Let me know how it goes.
    To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
    Cheers.

    Sandytechy20 I am an HP Employee
    sandytechy20 en

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