Iluminación poco uniforme

Publicado por JacobA1 en

Hola, sé que esta es una pregunta estúpida y supongo que irrelevante mientras la impresora siga imprimiendo, pero sería bueno saberlo. Cuando quito la tapa de la impresora, no se enciende ninguna luz roja y se agotó anteriormente, y cuando imprimo, las luces se atenúan, lo cual está bien, pero luego parece saltar y parpadear. ¿Es un problema de la impresora o solo mío?

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4 comentarios

  • @JacobA1 Thanks for trying. This would confirm a hardware issue.  I have sent you a private message with the service options for your printer.
    Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums. Let me know. 

    Asmita I am an HP Employee
    asmita6658 en
  • Hi yes I have tried both of these and yet neither of then have worked. Thank you anyway 

    JacobA1 en
  • Hi yes I have tried both of these and still it’s not working. But thank you anyway 

    JacobA1 en
  • @JacobA1
    Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the LEDs on your Sprocket printer.
    Don’t worry, I’m here to help!
    Let’s try these steps -
    Step 1 Update the printer’s firmware -
    Make sure your mobile device is connected to the Internet and then open the HP sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be charged to 25% or higher before a firmware update. 
    Step 2 Reset the printer -
    Remove the Paper Cover and press and hold the small round button near the Paper Tray until the printer turns off. The printer will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom Name, Personal Color, etc.).
    To learn more about the Status LED Indicator Light, please refer to page# 2 of the service guide.
    Hope this helps!
    Let me know how that goes.
    To thank us for our efforts to help you, click here to access your public post and Select – “Accept as solution” and click on the  "Thumbs up". 
    Have a great day ahead 🙂

    Asmita I am an HP Employee
    asmita6658 en

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