Intento cambiar el cartucho y no se liberará

Publicado por Kayls71 en

Intentando imprimir mi primera foto vi un video sobre cómo insertar el cartucho en Sprocket Studio. Sigue apareciendo el mensaje de error Cambiar cartucho e imprimir la foto de nuevo. Quitó el cartucho que venía con la impresora y parece que se ha atascado y roto la película. Se agregó el siguiente cartucho y tiene exactamente el mismo mensaje y el cartucho parece estar atascado y no quiero obligarlo a quitarlo en caso de que también se rompa.


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4 comentarios

  • I have the same problem.  Everything printed well.  I bought a new set of paper and film cartridge.  Printed fine. I come back some time later to print something and I get errors.  I try to remove the cartridge, and it’s stuck.  I end up forcing it out, ruining the cartridge. When I try to insert the second cartridge, it gets to a point where it starts to get stuck again.  I put a light into the unit and can see the roller touching the head bar near the end (which explains why it gets stuck). This is a very weird hardware problem that apparently affects a number of people.  And it appears to happen out of nowhere.

    keirmeister en
  • @Kayls71
     
    I understand your concern. Kindly contact the HP Support team for service options.
     
    Keep me posted for any other assistance.
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    KUMAR0307 I am an HP Employee
    Kumar0307 en
  • Hi Kumar, Thanks tried that again and it still damage the film on the cartridge so now that is 2 cartridges ruined and no photos printed.  I am very reluctant to try the 3rd cartridge. It’s just very disappointing on a brand new machine.

    Kayls71 en
  • Hi @Kayls71
    Welcome to the HP Support Community. I’d be happy to assist you.

    Open the cartridge door.

    Press down on the blue tab, and then remove the cartridge from its slot.

    Reinstall the cartridge into the slot until it clicks into place, and then close the cartridge door.

    On the HP sprocket app message, tap OK to clear it.

     
    To know how to setup the sprocket, kindly refer to this document. For more info on troubleshooting issues on the sprocket, click here.
     
    If the issue persists, I’m afraid this is a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 
     
    Keep me posted for any other assistance.
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    KUMAR0307 I am an HP Employee
    Kumar0307 en

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