La luz roja y verde parpadea cuando conecto el USB para cargar. Mi sprocket 100 no enciende.

Publicado por Raju614 en

Cuando enchufo el usb para cargar la rueda dentada, las luces parpadean en rojo y verde y cuando desconecta el USB se apaga. Cuando mantengo pulsado el botón de encendido, el dispositivo no se enciende en absoluto. Lo he cargado durante 4 horas, pero aún no funciona en absoluto. Tampoco aparece en la lista de dispositivos Bluetooth de mi teléfono. El dispositivo no se enciende en absoluto.


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3 comentarios

  • @Jazzyted
     
    This looks like a hardware issue.
     
    Please reach out to the HP Support in your region regarding the service options for your printer.
     
    Hope this helps!
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 en
  • Mine just flashes red repeatedly and I’ve tried the reset option – made no difference. There’s obviously a problem with the battery 

    Jazzyted en
  • @Raju614, Welcome to HP Support Community!
     
    Let us try to reset the printer, here is how you do it-
     
    Reset your sprocket

    Turn on the Sprocket.

    Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
    NOTE: 
    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Turn on the Sprocket.

    Hope this helps! Keep me posted. 
     
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
     
     

    TEJ1602 I am an HP Employee
    TEJ1602 en

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