Cartucho atascado

Publicado por Schriss en

Mi Sprocket Studio que compré recientemente muestra un mensaje de error "reemplazar cartucho" pero el cartucho está atascado en la máquina. Presionar la pestaña de liberación solo permite que se mueva 1/2 pulg. ¿Cómo lo quito?

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7 comentarios

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    Phillipnuple en
  • I have the same issue. Now 2 cartridges destroyed, there is no way to get the stuck film out of printer once it’s jammed, waste of f@cking money, would not recommend, still under warranty yet I’ve used it twice, I know I won’t be buying HP crap again

    Jess en
  • I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
     
    Link: www.hp.com/contacthp/
     
    Note:  Select the country accordingly to get the contact details for support.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en
  • Did you read the post? The cartridge is stuck. I can’t pull it out.

    Schriss en
  • @Linds2
     
    Welcome to the HP Support Community.
     

    Open the cartridge door.

    Press down on the blue tab, and then remove the cartridge from its slot.

    Reinstall the cartridge into the slot until it clicks into place, and then close the cartridge door.

    On the HP sprocket app message, tap OK to clear it.

    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en


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