Sprocket no carga ni enciende

Publicado por Maya10 en

Tengo problemas con mi hp sprocket. Recientemente lo compré hace aproximadamente 2 días y ahora, cada vez que intento cargarlo, la luz de carga está en rojo fijo y luego se apaga. Intenté reiniciarlo y encenderlo y no funciona. Por favor ayuda.

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4 comentarios

  • my sprocket 2-in-1 will not turn on and it doesn’t light up when charging. it won’t turn on how many times i try. please help i love this thing !

    rylie morgan en
  • @Maya10
    This looks like a hardware issue.
    Please reach out to the HP Support in your region regarding the service options for your printer.
    Hope this helps!
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 en
  • I did plug it in for it to charge but the red light would only stay on for about 10 minutes and then it goes off and I can’t print anything.

    Maya10 en
  • @Maya10, Welcome to HP Support Community!
    Did you try to plug the sprocket for charging: Does it light then? Can you try to make it print when charging? Could possibly indicate something about the issue.
    Keep me posted.

    TEJ1602 I am an HP Employee
    TEJ1602 en

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