Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
Sprocket Plus no imprime. Bobina de papel pero atascos
Publicado por Almia en
Compré una impresora este verano, ya imprimió dos veces y funcionó sin problemas. Ha estado en un cajón desde entonces, y cuando se intenta imprimir en él, simplemente no funciona.
Comienza a imprimirse, haciendo todos los sonidos correctos, pero simplemente no alimenta ningún papel.
Parpadeo rojo.
Apágalo y ábrelo para ver si hay un atasco de papel. El papel se ha bajado y está pegado a unos 2 cm. Elimine y vuelva a intentarlo, el mismo resultado. No hay daños en el papel, pero se puede ver que se forma una «abolladura» donde supuestamente estaba atascado. (Ver imagen)
Nunca esperé que este producto viviera para siempre, pero menos de 6 meses no es aceptable. Tiene que haber alguna forma de arreglar esto.
← Entrada antigua Publicación más reciente →
@Almia After sending a print job to your Sprocket, the print job does not print. Make sure the Sprocket is charged, connected to your mobile device over a Bluetooth connection, and the Sprocket firmware is up-to-date.
Step 1: Turn on the Sprocket and check battery status
The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.
Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for 30 minutes, and then continue with these steps.
Tap Auto Off to change when the Sprocket turns off, if necessary.
If the issue persists, continue to the next step.
Riddle_Decipher I am an HP EmployeeFOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you’ve been helped,
Just in case you don’t get back to us,
have a good day, ahead.