rueda dentada no funciona

Publicado por amber96 en

El problema que todo el mundo parece haber tenido en IOS 11.2 ahora lo estoy experimentando en andriod. Por favor, por favor, ¿puede solucionar esto? He intentado TODO en varios dispositivos andriod para que la impresora funcione, pero simplemente no se conecta, no me permite realizar ninguna actualización ni nada, incluso después de realizar un restablecimiento en todo e instalarlo y desinstalarlo varias veces. Solo tuve esta impresora durante un mes. Es frustrante porque antes funcionaba, pero ahora que el período de devolución ha terminado, no funciona. Por favor, alguien puede ayudar a sugerir algo porque de lo contrario, esto es mucho dinero desperdiciado.

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  • Hi! @amber96, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
     
    I understand you have issues connecting your IOS device to the sprocket printer.
     
    Don’t worry I’ll try to help you out.
     
    Did you make any changes to your printer?
     
    As you mentioned you have issues connecting your IOS device to the sprocket printer.
     
    Try the steps recommended below.
     
    Please try few steps recommended below.
     
    1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
    2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
    3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
    4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
    5.    A white LED should illuminate on the rear of the unit if power up is successful.
    6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
     
     
    If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.
     
    Open Sprocket app go to menu—>Sprocket—→ Printers; A blue firmware update link will be present if an update is available.
     
    Also, unpair the sprocket from your smartphone and add the printer again and check if it helps.
     
    Refer this article to know more information about using sprocket printer.
     
     
    If the solution provided worked for you, please mark accepted solution for this post.
     
    Let me know if this helps!
    Have a pleasant day ahead! 🙂
     
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
                                                                                                                      
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    A4Apollo I am an HP Employee
    A4Apollo en

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