Sprocket 200 no se hace cargo

Publicado por BRUCE225 en

Hola, el Sprocket 200 de mi hija no se hace cargo, por lo tanto, no puedo encenderlo para restablecerlo o intentar actualizarlo.Una vez conectado el cable de carga, se mostrará una luz roja de carga durante unos 10 segundos y luego se apagará.Probé el botón de reinicio y mantuve pulsado el botón de encendido, pero no me gustó.

Me puse en contacto con el soporte, pero desafortunadamente compré para Chrostmas 2018, así que no hay alegría allí 16 meses, aunque apenas se usa, un poco decepcionante.


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3 comentarios

  • @BRUCE225
     
    We are happy to hear that you have resolved the issue.
     
    In the future, if you have any other concerns. Please get back to us. We will assist you.
     
    Have a nice day!!

    praveen196 en
  • Hi after constantly trying to charge and follow the tips above it I unplugged it and gave it up has a bad job after about two days it burst back into life.So touch wood everything ok told my daughter to remember to keep topping up charge think she had completely depleted battery.Thank you.

    BRUCE225 en
  • @BRUCE225 Welcome to HP Community!
     
    I understand that the Sprocket 200 won’t take charge.
     
    Please perform the below steps and check.
     
    Step 1: Let the printer cool
    The battery might not charge if it is too warm, above 40º C (104º F). Disconnect the printer and let it cool down before you charge it or use it again.

    Turn off the printer, and then disconnect the USB cable.

    Let the printer cool for at least 15 minutes.

    Turn on the printer.

    If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool down between print jobs and keep it in a cool, dry environment when you are not using it.

    If the printer does not turn on, continue to the next step.

    Step 2: Charge the printer
    The battery might not have enough power to turn on. Charge the printer for at least 30 minutes, disconnect it, and then turn on the printer.

    Connect the USB cable to the printer, and then connect the other end to a power source with at least 2 AMPs, such as a wall adapter or USB-capable power strip.

    Charge the printer for at least 30 minutes or until the Charging Indicator light turns green.

    Disconnect the USB cable from the printer.

    Turn on the printer.

    If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool down between print jobs and keep it in a cool, dry environment when you are not using it.

    If the printer does not turn on, continue to the next step.

    Step 3: Reset the printer
    If the printer does not turn on when you press the Power button, reset the printer to clear any errors.

    Remove the paper cover.

    Locate the Reset button.

    With a paperclip or pin, press and hold the Reset button for 3 seconds.
    The printer resets.

    Replace the paper cover, and then turn on the printer.

    If the printer turns on, you do not need to continue troubleshooting. To avoid overheating the battery in the future, let the printer cool between print jobs and keep it in a cool, dry environment when you are not using it.

    Keep us posted,
    If you would like to thank us for our efforts to help you, 

    Give us a virtual high-five by clicking the ‘Thumbs Up’ icon below, followed by clicking on the “Accept as solution” on this post, 

    Have a great day!

    praveen196 en

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