Sprocket 200 no conecta bluetooth después de probar todas las cosas que otros han indicado.

Publicado por Carajo12 en

Mi nueva rueda dentada 200 no se conecta ni aparece en las conexiones Bluetooth de mi teléfono. La primera vez que lo intenté conectar y configurar tenía registrado el Bluetooth pero ahora nada. He probado todas las opciones indicadas en otras publicaciones. ¿Es reparable o simplemente no va a funcionar?


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3 comentarios

  • @SpktDontWork12, that’s unfortunate.
     
    If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
    1) Click on this link - www.hp.com/contacthp/
    2) Select your product type below.
    3) Enter the serial of your device.
    4) Select the country from the drop-down.
    5) Select the appropriate option based on your preference.
    6) Fill the web-form and proceed further.
     
    Keep me posted for any other assistance.
     
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    KUMAR0307 I am an HP Employee
    Kumar0307 en
  • Ive done these things at least 5 times. Still won’t connect. 

    SpktDontWork12 en
  • Hi @Carajo12
    Welcome to the HP Support Community. I understand you are not able to connect the sprocket to the mobile device. I’d be happy to assist you. Let us try these steps:
     
    Make sure your mobile device settings allow a connection with your Sprocket.

    Turn on the Sprocket.

    On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.

    Check the settings on your Android or iOS device.

    Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.
    note:
    You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , tap sprocket, and then tap Manage Printers.
    A list of available Sprockets displays.

    If your Sprocket displays: The Sprocket is connected.

    If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.

    If the issue persists, continue to the next step.
     
    Reset your mobile device and Sprocket

    Turn off your mobile device, and then turn it back on.

    Turn on the Sprocket.

    Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
    note:
    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Turn on the Sprocket. try connecting.

    Hope this helps! Keep me posted. 
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    KUMAR0307 I am an HP Employee
    Kumar0307 en

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