Sprocket 200 no se conecta con un teléfono Android

Publicado por cleverengineer en

Obtuve una impresora bluetooth HP Sprocket 200 para Navidad para usar con mi teléfono Samsung Galaxy Express 3. Descargué la aplicación Sprocket, conecté el bluetooth, entré en la aplicación y configuré la impresora, pero cuando intenté conectarme a mi teléfono, seguía recibiendo el mensaje de error de que Sprocket no podía comunicarse con este dispositivo. Lo probamos con otros dos teléfonos en el hogar, ambos iPhones, uno 6 y otro 6s. El manual del propietario dice "La aplicación sprocket es compatible con dispositivos Android™ que utilizan OS v4.4 y superior". Claramente no lo hace. ¿Cómo puedo resolver esto?


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7 comentarios

  • May I have this secret solution too please?  I am going CRAZY not being able to solve this communication problem!!!

    Netsuki en
  • I have a Samsung Galaxy Note 8, and cannot get it to recognise my new Sprocket 200, either via Bluetooth settings or through the HP Sprocket app.  I’ve tried EVERYTHING (including all suggestions above).  I’ve never had trouble connecting other devices before, is this a HP design fault?

    Netsuki en
  • @cleverengineer
     
    Thanks for keeping me posted
     
    This seems to be a Hardware issue with the Sprocket
     
    I have sent you a private message with the next course of action
     
    Please check your private message icon on the upper right corner of your HP Forums profile.
     
    Next to your profile Name, you should see a little blue envelope
     
    Thank you
     

    KrazyToadI Am An HP Employee
    KrazyToad en
  • Okay. We tried this again. Let me begin by saying the phone’s operating system is Android 6.0.1, which we believe is the Marshmallow operating system. We pressed the reset button until the power light goes off and then the printer immediately resets and turns back on. The Sprocket will not pair with the phone via bluetooth. We continue to get the error message that the phone cannot communicate with the device. What else can we try?

    cleverengineer en
  • @cleverengineer
     
    It looks like you were interacting with @senan6806, but he is out for the day. I’m KrazyToad & I’m at your service. 
     
    The Sprocket should work with Android phones using KitKat OS
     
    I suggest you Reset the Sprocket and then set it up again using the HP Sprocket App from your Samsung Galaxy Express 3.
     

    Make sure the printer is on.

    Remove the paper cover.

    Locate the Reset button.

    With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
    The printer resets and turns off.

    Replace the paper cover, and then turn on the printer.

    Also check for any Sprocket Firmware updates
     

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    Keep me posted how it goes
     
    Thank you and have a wonderful day 😊
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.
     

    KrazyToadI Am An HP Employee
    KrazyToad en


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