Sprocket 200 no se conecta a bluetooth

Publicado por PMSmonster en

Mi teléfono no reconoce HP Sprocket. Estaba funcionando bien hace un par de días. Imprimí 8 fotos y cambié el papel hoy. No imprimirá ni se conectará. No sugiera que actualice el firmware porque eso solo funciona si la impresora está realmente emparejada.

 

Hice un restablecimiento de fábrica, desinstalé y reinstalé la aplicación, reinicié mi teléfono, desemparejé TODOS mis dispositivos bluetooth y los reparé, y, sin embargo, el HP ni siquiera aparece como un dispositivo emparejable. ¡Por favor ayuda!


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  • @PMSmonster, Welcome to the HP Support Community! Reset your mobile device and Sprocket to clear any errors states.

    Turn off your mobile device, and then turn it back on.
    Turn on the Sprocket.
    Locate the Reset button.
    HP Sprocket 200 Printer: Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

    Clear Bluetooth Cache – Android

    Go to Settings.
    Select “Application Manager”
    Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner)
    Select Bluetooth from the now larger list of Applications.
    Select Storage.
    Tap Clear Cache.
    Go back.
    Finally, restart the phone.

    Confirm mobile device settings

    Turn on the Sprocket.
    On your mobile device, open the Bluetooth settings menu, and then make sure Bluetooth is enabled.
    Android devices: On your mobile device, open the Location or Location Services menu, and then make sure the setting is turned on.
    NOTE: You can turn location permission on to connect and print, and then turn it off when you are not using the Sprocket.

    On your mobile device, open the HP sprocket app.
    Tap the Menu icon, tap sprocket, and then tap Manage Printers.A list of available Sprockets displays.

    If your Sprocket displays: The Sprocket is connected.
    If your Sprocket does not display: Tap Add New Printer, and then tap the name of your Sprocket.

     Let me know how this goes.
     
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
     

    KUMAR0307 I am an HP Employee
    Kumar0307 en

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