Sprocket 200 no se conecta vía bluetooth a iphone/ipad

Publicado por tv21 en

¡Hola! Volaré pronto y planeo llevarme mi Sprocket Plus y ZINK. ¿Podré llevar tanto el Sprocket como los paquetes adicionales del ZINK? ¿O me pedirán que revise a alguno de ellos?

Asegúrese de que "HP Sprocket 200 (66:78)" esté encendido y dentro del rango.


Tengo la Sprocket 200 completamente cargada y colocada a centímetros de mi teléfono. He intentado reiniciar varias veces y no hace nada.

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9 comentarios

  • Hi – I’ve done all the steps and saw that you’ve said to do a pocket firmware update. But how can I do the firmware update when the sprocket isn’t connecting to my phone? 

    Faith6 en
  • @Keremo
    That’s Unfortunate. If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
    1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
    2) Select your product type below.
    3) Enter the serial of your device.
    4) Select the country from the drop-down.
    5) Select the appropriate option based on your preference.
    6) Fill the web-form and proceed further.
    Keep me posted for any other assistance.

    KUMAR0307 I am an HP Employee
    Kumar0307 en
  • Hello Kumar, Sorry its not working. 😞 i have to send it back to retailer

    Keremo en
  • @Keremo, Welcome to the HP Support Community! Make sure the sprocket is completely charged. Check for any software updates on the iPhoneClick here to know how. Restart your mobile device and clear cache on the sprocket

    Turn off your mobile device, and then turn it back on.
    Turn on the Sprocket.
    Remove the paper cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds. The Sprocket resets and turns off.

    Reset the Sprocket
    Hold the power button until LED flashes rapidly then release button and press once more to power off. Then press again to power back on.
    Upgrade the Sprocket firmware

    Make sure the Sprocket is on and your mobile device is connected to the Internet.
    On your mobile device, open the HP sprocket app.
    Tap the Menu icon , and then tap sprocket.
    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
    If a firmware upgrade option does not display, the firmware is up-to-date.

    Make sure Bluetooth is ON on the iPhone 
    Tap the Menu icon  , tap sprocket, and then tap Manage Printers.
     Tap Add New Printer, and then tap the name of your Sprocket

    ​​​​​​​Let me know how this goes.
    If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    KUMAR0307 I am an HP Employee
    Kumar0307 en
  • Cant even find on bluetooth list! and it was worked first time than i cant see on bt list also cant get the … icon on the application because i cant connect the printer so it wont let me to get in the application before its connect. Please help me on this

    Keremo en

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