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Sprocket 200 no aparece en "Configuración de Bluetooth" en iOS y Android
Publicado por Emil-b en
Hola,
hp-sprocket-4-x-6-en-10-x-15-cm-papel-foto-y-cartuchos-80-hojas-4kk83a-francés
He seguido la guía al 100%, está completamente cargada y todo, pero nada ayuda, lo que significa que ni siquiera puedo actualizar el firmware.
Por lo que puedo entender, muchas personas están experimentando esto.
Lo hemos intentado tanto en mi iPad como en el Huawei de mi novia sin suerte.
Compramos el dispositivo con un propósito: usarlo en nuestra boda. Bastante frustrante
Saludos,
Emilio
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@Emil-b
Please ensure the Sprocket Firmware is up to date
Make sure the Sprocket is on and your mobile device is connected to the Internet.
On your mobile device, open the HP sprocket app.
Tap the Menu icon , and then tap sprocket.
Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.
Under the Status section, locate Battery.
If the battery charge is 25% or higher, continue with these steps.
If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.
In Printer Settings, look for a firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the firmware is up-to-date.
If the issue persists please reset the Sprocket
Make sure the printer is on.
Remove the paper cover.
Locate the Reset button.
With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
The printer resets and turns off.
Replace the paper cover, and then turn on the printer.
Also ensure on your iOS and Android Devices you forget the Sprocket from Bluetooth settings and restart the devices
KrazyToadI Am An HP EmployeeTry connecting and let me know how it goes 😊
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.