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Sprocket 200 Problemas
Publicado por GarethDSpock en
Me conecté a mi nueva rueda dentada una vez con mi iPhone XS; funcionó bien e imprimí.
Ahora, no puedo volver a conectarme, he restablecido el dispositivo, he restablecido la aplicación, he reiniciado el teléfono. No puedo actualizar el firmware porque la aplicación no reconoce el dispositivo y ahora no puedo pasar por la pantalla de inicio de la aplicación Sprocket.
¿Puedo obtener ayuda?
Gracias
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@GarethDSpock
KrazyToadI Am An HP EmployeeThanks for keeping me posted
If the issue persists I suggest you contact HP Support for Service Options or replacement
Click on this link – www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.
I’ve done all this. Numerous times. I think it’s a factory default. Where can I get this fixed? It’s not even showing up on Bluetooth list afterresetting it so I can’t do anything via the sprocket app any more. Can you help with sending it off for a replacement or to be fixed? Thanks in advance
@GarethDSpock
I would like top help
Please ensure your iPhone has the latest updates.
Also ensure you have Reset the Sprocket correctly
If the printer does not print when you send a print job or turn off when you press the Power button, reset the printer to clear any errors.
Make sure the printer is on.
Remove the paper cover.
Locate the Reset button.
With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.
The printer resets and turns off.
Replace the paper cover, and then turn on the printer.
Next uninstall and reinstall the HP Sprocket App and check if you are able to connect
Keep me posted
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.
KrazyToadI Am An HP Employee