cuadros rojizos

Publicado por L_Brunsgaard en

Mi HP-sprocket está imprimiendo imágenes, todas con un tono rojizo en el color que he intentado poner en el papel azul, una y otra vez, y no hace ninguna diferencia. ¿Que puedo hacer? Incluso las imágenes en blanco y negro tienen un trasfondo rojizo. 


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4 comentarios

  • I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
     
    Link: www.hp.com/contacthp/
     
    Note:  Select the country accordingly to get the contact details for support.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en
  • hello!i’ve tried the things you have suggested, and none of them made any difference. The sprocket is fully charged og firmware up to date. 

    L_Brunsgaard en
  • I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” on my public post, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en
  • @L_Brunsgaard
     
    Welcome to the HP Support Community.
     
    HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

    In Printer Settings, look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05660842
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en

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