las imágenes están impresas en rayas

Publicado por Brianna0303 en

No uso mi HP Sprocket desde 2016. Decidí por fin conseguir más papel y volver a usarlo. Imprimí mi primera imagen y luego quise imprimir otra. Pero se imprimió igual que la primera. Intenté apagarlo y luego encenderlo, incluso un restablecimiento completo. Pero ahora tengo cuatro de la misma imagen. ¿Cómo soluciono esto?

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  • Hi, I did both of these as Im having the same problem; It resolved my issue AT FIRST- but now back to printing the same photo. I am wasting very expensive paper on the same photos. Please help. thanks

    Jolene en
  • @Brianna0303, Welcome to HP Support Community!
    Follow the steps below-
    Reset your mobile device and Sprocket
    Reset your mobile device and Sprocket to clear any errors states.

    Turn off your mobile device, and then turn it back on.

    Turn on the Sprocket.

    Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.
    The location of the Reset button varies by Sprocket model. Typically, the button is located underneath the Paper Cover, but can also be found on the outside next to the charging port.

    Example of resetting the HP Sprocket Select Photo Printer

    Turn on the Sprocket.

    If the issue persists, continue to the next step.
    Upgrade the Sprocket firmware
    HP regularly releases firmware updates. Upgrading the Sprocket firmware might resolve the issue.

    Make sure the Sprocket is on and your mobile device is connected to the Internet.

    On your mobile device, open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    If a firmware upgrade option does not display, the firmware is up-to-date.

    Hope this helps! Keep me posted. 
    Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

    TEJ1602 I am an HP Employee
    TEJ1602 en

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