hola, estoy experimentando un error al imprimir con la rueda dentada: hay un tinte rosa despojado en la foto.
Me di cuenta de que es un problema de hardware después de revisar la publicación relacionada en este foro, así que llevé el mío al centro de reparación más cercano en Hong Kong; sin embargo, me decepciona mucho que me digan que no lo solucionarían porque compré el dispositivo en otro lugar fuera de HK.
es simplemente ridículo. tenía un estado de garantía válido, reparación de cobertura global. Simplemente no puedo entender por qué no tenía derecho a pedir reparación, ¿podría alguien aquí darme una respuesta? gracias de antemano
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having print quality issues with your new HP Sprocket. I will certainly do my best to find you a solution!
Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. I understand you have already performed all possible troubleshooting before posting this on HP Forums. However, I would like to ensure if you have followed these steps before contacting our HP phone support for further assistance.
Let’s first try to update the printer firmware. On your mobile device, make sure it is connected to the Internet, and then open the HP Sprocket app. If there is a firmware update available, a firmware update screen displays. Follow the on-screen prompts to complete the update. Restart the Sprocket and then try printing.
If the issue still persists, go to HP Sprocket Photo Printers – Improving Print Quality and perform the steps mentioned under “What can I do to improve print quality?”.
Alternatively, you can go through this link: HP Sprocket Photo Printers – Frequently Asked Questions (FAQs)
The last step is to completely reset the sprocket. On the printer, locate the reset button near the charging port, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds to reset the printer.
Once done, reconnect the printer via Bluetooth and then try to print.
If you have followed these steps and still having the issue, I would personally suggest this could be a possible hardware failure with the printer. I would recommend you contact our HP phone support for further assistance.
HP Support can be reached by clicking on the following link:
Click on this link – www.hp.com/contacthp/
2) Click on “Continue as guest”.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on “Show Options”.
Fill the web-form. A case number and phone number will now populate for you.Jeet_Singh I am an HP Employee
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It’s been a pleasure interacting with you and I hope you have a good day ahead.
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