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Publicado por Mgarner22 en

La rueda dentada no se enciende. Cuando se pulsa el botón de encendido, la luz blanca parpadea, pero solo durante un segundo, y después no hace nada. La rueda dentada está completamente cargada y el restablecimiento no funciona

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  • @Mgarner22
     
    Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you unable to print on HP Sprocket even though it shows it is connected. I would like to help you resolve this issue.
     
    However, I will need a few details to provide an accurate solution,

    When did this issue start?
    Did you do any hardware or software changes?

    Meanwhile:
     
    Uninstall the HP Sprocket app and reinstall it from App Store.
    If issue persists,

    Confirm Bluetooth is turned on and paired with your sprocket: If the Sprocket is already paired to your mobile device, turning Bluetooth off and then on might resolve the issue.
    Move the Sprocket and your mobile device closer together: Bluetooth signals can be weaker at greater distances.
    Upgrade the Sprocket firmware: Open the HP sprocket app on your mobile device, and then look for a firmware upgrade in the sprocket menu.
    Reset the Sprocket: On the Sprocket, remove the paper cover, and then locate the reset button. Insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. the Sprocket resets and turns off.

    Click here and refer the HP document for more assistance.
     
    Let me know how it goes.
    Cheers.
     
     
     
     

    Sandytechy20 I am an HP Employee
    sandytechy20 en

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