Atasco de papel inexistente

Publicado por karenbruse69 en

Mi impresora ha decidido repentinamente que no imprimirá hasta que elimine un atasco de papel que no está allí. El único mensaje de error que recibo es eliminar el atasco de papel y presionar Aceptar, lo cual no puedo hacer porque no hay un atasco de papel para empezar. Accedo a mi impresora de forma inalámbrica, pero sigo recibiendo el mensaje si intento imprimir directamente desde la impresora.

 

¡¡Por favor ayuda!!

← Entrada antigua Publicación más reciente →

3 comentarios

  • Hi @karenbruse69,
    Thank you for your reply, I’ll be more than glad to help you.
     
    I understand that the issue has not resolved after following the steps mentioned in the previous interaction.
     
    This could be a hardware issue with the unit.
     
    Hence, please contact HP phone support from this link: www.hp.com/contacthp
    You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 en

  • Hi thereYes I keep getting the paper jam message but there isn’t a paper jam at all. The printer pucks up the sheet of paper as if to print then stops giving the false paper jam message.Very frustrating to say the least ☺

    karenbruse69 en

  • Hi @karenbruse69,
    Welcome to HP Forums, this is a great place to get support, find answers and tips.

    Thank you for posting your query. I’ll be more than glad to help you.

    I understand that you are getting the paper jam error with your HP Photosmart Plus e-All-in-One Printer even after removing the jammed paper.
     
    This could be a hardware issue with the unit.
     
    Let’s go through a few steps that may help to fix this issue.
     
    And here are a few steps in the link: Paper Jam
     
    If the issue still persists, please contact HP phone support from this link: www.hp.com/contacthp
    You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.
     
    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 en

Deja un comentario

Tenga en cuenta que los comentarios deben aprobarse antes de que se publiquen