El nuevo Sprocket no se conecta por bluetooth

Publicado por heyizzie en

Después de desempaquetar mi Sprocket recién comprado, lo cargué por completo. Abrí mi aplicación y fui a conectarla allí, pero no aparecía en la sección Dispositivos disponibles. Eso sí, acabo de comprar esto y llegó hoy. No puedo pulsar las tres líneas del menú de configuración porque no he podido conectarme a mi Sprocket. He estado recorriendo los foros todo el día y he intentado todo lo que me han recomendado, pero nada funciona. No hay forma de actualizar el firmware, la aplicación no me mostrará las tres líneas porque aún no he podido conectar mi rueda dentada a mi teléfono. También he notado que muchas otras personas tienen este problema. Por favor, ayuda.

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  • @heyizzie  According to the article, you should at least be able to get to the menu to check the battery.  (First step.)Sprocket Does Not Connect or Print The User Guide might be helpful.  For example, Page 3 described the Reset option. After all else, please do contact HP Technical Support – brand new little printer is covered by warranty and should work as expected. Still need help?  Want more information?  Search for solutions…Reference and Resources – Places to find (more) help and learn about your PrinterPrinter Homepage – “Things that are your printer”NOTE:  Content depends on device typeDrivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, moreHP Sprocket 200 Printer series  HP Technical Support – HP Contact Information RemindersUse the serial number of the device to submit the case (do not post that information on the Community). Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information) HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice. HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package. If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.   HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.   “Everywhere” Contact Information – HP Technical Support HP World-Wide Support Select your region and follow the prompts Option:  Contact HP Technical Support - Regions USA / CanadaSubmit information / case online: Contact HP Support – Assistance PortalSign in or continue as a guest UKFor faster support, submit information / case online HP Customer Support UKContact Phone: Contact HP UK – Phone Assist Option – HP Support is on Facebook!HP on Facebook From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls  +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Thank you for participating in the HP Community Forum.We are a world community of HP enthusiasts dedicated to supporting HP technology.Click Thumbs Up on a post to say Thank You!Answered? Click post “Accept as Solution” to help others find it.  


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