Mi rueda dentada no imprime, tengo el 2 en 1 por cierto.Cuando trato de imprimir, comienza a imprimir pero,

Publicado por Raelyn en

Nombre del producto: piñón 2 en 1


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  • Hi @Raelyn Welcome to the HP Support Community. I’d be happy to assist you with the printing issue.  Let’s try resetting the mobile devices and sprocket -  1) Turn off your mobile device, and then turn it back on.
    2) Turn on the Sprocket.
    3) Remove the Paper Cover, and then use a narrow object, such as a pen or paperclip, to press and hold the Reset button for 3 seconds until the Sprocket turns off.  4) Turn on the Sprocket. Also, try updating the firmware -  1) Make sure the Sprocket is on and your mobile device is connected to the Internet.2) On your mobile device, open the HP sprocket app.3) Tap the Menu icon , and then tap sprocket.4) Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.5) Look for a firmware upgrade.

    If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
    If a firmware upgrade option does not display, the firmware is up-to-date.

     
    Hope this helps! Keep me posted. 
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 en

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