Mi Sprocket ya no imprime fotos.

Publicado por Dorine98 en

Mi impresora Sprocket ya no imprime fotos. Hice la actualización en la aplicación y agregué nuevo papel fotográfico. La impresora emite un sonido cuando está imprimiendo, pero no sale nada. Ni el papel de verificación azul. Quien me puede dar una respuesta a este problema?

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  • @Dorine98
    Welcome to the HP Support Community.
    The Sprocket might have turned off or the battery might need to be charged. Use the HP sprocket app to check the battery status, and then adjust the Auto Off setting.

    Press and hold the Power button to turn on the Sprocket, and then open the HP sprocket app.

    Tap the Menu icon , and then tap sprocket.

    Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

    Under the Status section, locate Battery.

    If the battery charge is 25% or higher, continue with these steps.

    If the battery , charge the battery for 30 minutes, and then continue with these steps.chage is 24% or lower

    Tap Auto Off to change when the Sprocket turns off, if necessary.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05937610
    Let me know if this helps.
    If the information I’ve provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that’ll help us and others see that we’ve got the answers!
    Have a great day!

    I am an HP Employee

    Betty0610 en

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