Mi sprocket 2 en 1 sigue apagándose cuando lo enciendo.

Publicado por aubree_shelton en

Hace poco descubrí mi rueda dentada después de limpiar mi habitación. Al principio no se encendía en absoluto sin importar lo que intentara. después de intentar cargarlo y dejarlo reposar durante un par de días, se encendió y funcionó normalmente. Después de usarla durante un par de días, la luz de la impresora se volvió roja aleatoriamente y se apagó. Cuando dejo reposar la cámara durante un par de minutos y la cargo de nuevo, se volverá a encender, pero luego de unos segundos se apagará con la luz roja y dejará de funcionar. He intentado todo lo que puedo y agradecería el apoyo.

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5 comentarios

  • I recommend you to contact the HP Support Team regarding this.
     
    Link: www.hp.com/contacthp/
     
    Note:  Select the country accordingly to get the contact details for support.
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!
     
     

    I am an HP Employee

    Betty0610 en

  • Its not charging, however I’m leaving it plugged in , the red light on but no charge, I think its a hardware issue

    MrSabha en

  • @MrSabha
     
    Welcome to the HP Support Community.
     
    Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05703490
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en

  • My 2in 1 sprocket is just new and its its of battery, when ever I’m plugging it in its switching on and off in 2seconds, And its its not charging even after hours although its new and never used, I need solution please

    MrSabha en

  • @aubree_shelton
     
    Welcome to the HP Support Community.
     
    Try the steps from here: https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05938618 and https://support.hp.com/in-en/product/hp-sprocket-2-in-1/17261493/document/c05703490
     
    Let me know if this helps.
     
    If the information I’ve provided was helpful, give us some reinforcement by clicking the “Accept as solution” button, that’ll help us and others see that we’ve got the answers!
     
    Thanks!
    Have a great day!

    I am an HP Employee

    Betty0610 en

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