Tengo una Sprocket 5A:3E más antigua, aparentemente como no la he usado por un tiempo, la aplicación ya no reconoce el modelo. Eliminé la aplicación 2 veces y la volví a tener en mi iPhone. Al principio se conectaba por bluetooth y preguntaba si podía acceder a mis fotos, ahora ni siquiera hace eso.
Todavía tengo papel fotográfico para él, por lo que no estoy muy contento con HP si el problema es el producto obsoleto. Todavía está como nuevo y completamente cargado.
@Minxiek
KrazyToadI Am An HP EmployeeI’m glad you got this sorted out
Drop us a message anytime you need help
Thank you
I took the Sprocket to my daughters house, she is a computer geek. It immediately worked. I have no idea why. I messed with it all day, deleted the app, deleted the Bluetooth, restarted my phone! She turned on the app and the option for the older model was there to select, and it connected and printed. Mystery!!!
@Minxiek
KrazyToadI Am An HP EmployeeWelcome to HP Community
I have gone through your Post and would like to help
To assist you better please provide me with the complete Sprocket model or the product number
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
If the information I’ve provided was helpful, give us some reinforcement by clicking the “Solution Accepted” on this Post and it will also help other community members with similar issue.