HP sprocket impresión rosa

Publicado por Engie14 en

Compré un hp sproket nuevo, con el papel original, me aseguré de que la impresora siempre estuviera completamente cargada. Pero mis fotos siempre salen con un tono rosa, todas, son todas rosas. Siempre uso la tarjeta azul antes de cada foto que imprimo solo para asegurarme de que esté limpia. La aplicación y el software están actualizados. Por favor, alguien, ¿qué estoy haciendo tan mal? ¿Es así como se supone que deben verse las fotos? Si es así, ¡no me gusta este producto en absoluto!

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2 comentarios

  • I have had a Sprocket for over a year and mine has always had the same issue. I joined here to see if maybe they have resolved the issue by now and unfortunately it looks like they haven’t. I’d return it if you can. Doesn’t seem to be something they can/will fix. 

    ItsMe122 en
  • Hi @Engie14
    Welcome to the HP Support Community. I’d be happy to assist you with the print quality issue. 
    Please try these steps - HP Sprocket Printers – Improving Print Quality
    If the issue still persists, please try these steps to perform a Factory Reset - 
     A factory reset can only be completed when the USB charging cable is NOT connected to the printer.
    1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn off to indicate the printer is shutting down; continue to hold the Power button until the LED lights start to flash.
    2. Release the power button. The LEDs will continue blinking for about 6 seconds.
    3. While the LEDs are blinking, press and release the power button. The device will remain off until you power on again. 4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults (Custom Name, LED color, Sleep Time, Auto-Off, etc.)
    Hope this helps! Keep me posted. 
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
    Have a great day! 

    Asmita I am an HP Employee
    asmita6658 en

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