Tengo exactamente el mismo problema. Se conectó cuando se usó por primera vez, pero nunca más. He pagado las 18 libras por soporte solo para que me digan que es un problema de hardware. Me han devuelto el dinero. He advertido a HP que este es un problema común y que es justo decir que el fallo estaba en la unidad cuando se compró. He estado esperando el llamado mensaje privado durante casi 2 semanas y llegó hoy. Lo copiaré al final de esto. Básicamente, mi piñón está ahora 4 semanas fuera de garantía y no les interesa. No puedo creer que no me ayuden de alguna manera dadas las circunstancias. [editar]
Oh, bueno. No me cuesta 100 libras, así que no puedo molestarme en empujarlo. HP, por otro lado, obviamente lo son!!!
Buenas tardes, Kevin
Gracias por tomarse el tiempo de hablar conmigo el miércoles.
Hemos recibido la confirmación de que el importe que ha pagado para recibir asistencia se ha reembolsado en su cuenta PayPal.
Lamentablemente, dado que su producto HP está fuera de garantía, no podemos ayudarlo más.
Gracias por su tiempo y cooperación a lo largo de este proceso y le pedimos disculpas por cualquier posible inconveniente.
KumarThank you ever so much for listening and taking the trouble to forward my issue to someone who may be able to help. I only want what is fair and reasonable. I don’t nine paying out more money but I really don’t want to have to just write it off and throw it away. Kindest regards Kevin.
@KevinMcclaughliKUMAR0307 I am an HP Employee
As I do not have an option to replace/service the unit, I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community’s private message capability works, you can learn about that here:
Thank you for visiting the HP Support Community.
Hi again Kumar and thank you for coming back to me quickly. I do appreciate you have procedures to follow etc but I have to reiterate my case because I feel this sprocket has failed at an unreasonable time and it has failed with an issue that appears to be very common. Kumar, please just ask yourself this question……If you bought a sprocket, used it once then it wouldn’t connect when you next tried to use it and you spoke to the manufacturer and they said they wouldn’t help, wouldn’t you be upset and annoyed? Then if you looked around on the internet and realised this was not just a one off failure and there were a great many other people with exactly the same problem as you, would you not now think that you had been sold something that was of un – merchantable quality? If the unit was still under warranty you say your team would have replaced it. If you look at the dates and facts surrounding my issue it actually failed on Christmas day. I spent a long time on this site looking for help to get it connecting and I finally contacted best to serve on 30th December 2019 who raised a case etc. At this point in time it was only 5 days out of warranty. Surely a company such as Hewlett Packard can understand that it is not right for this sprocket to fail 1 week out of it’s warranty period. Especially as this is such a common and well documented failure. There are a great many people on this site and other blogs that have suffered the exact same problem. That is that the unit works once, as it did for me last Christmas, then when you try to use it again later it will not connect.Is there not a policy for goodwill in this line of situation? I mentioned earlier that Hewlett Packard won’t help me. If the reason was that they can’t then I would understand. But so far there is no reason why they can’t help. They just won’t and this is very annoying and wrong for a company of your size under the circumstances. Kindest regards to you as always though Kevin
@KevinMcclaughliKUMAR0307 I am an HP Employee
I understand your concern. As you have already tried all the possible troubleshooting steps and the issue persists, it is concluded to be a hardware issue with the unit.
If the product was under warranty, HP Support team would have replaced it for you. As it is out of warranty that will not be possible now. Since you have already contacted the HP escalations team, support options are limited.
Keep me posted for any other assistance.
Hi KumarAll I need to know is if someone at HP can help me.My sprocket won’t connect to Bluetooth.It has only ever worked once.I can’t upgrade the firmware because it won’t connect to Bluetooth.I have tried many resets.I have tried to connect to it with other devices.It is only a few weeks out of warranty but I feel it should not fail this early on with a hardware issue that was probably present on it from new.So. Is there please anything that you can do to help me? Kind regardsKevin