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El firmware no se actualiza
Publicado por Hazeleyedgurl87 en
Tengo el mismo problema pero no se agota el tiempo. Mi actualización de firmware se descarga y pasa a la instalación, llega a aproximadamente el 75% y permanece allí hasta que me doy por vencido y lo cierro. Lo dejé durante más de una hora y todavía no termina de instalarse, solo se queda atascado en el 75%
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Hello @Hazeleyedgurl87 - Sorry to hear about the issues you encountered with firmware update. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device. You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 You’ll likely have to forget/re-pair your device a couple times to make that initial connection, but after updating firmware, the connectivity should be much more reliable. Hope that helps…
*I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂