actualización de firmware atascada al 80%

Publicado por Animus08 en

Mi rueda dentada no quería imprimir, así que pensé con este foro que el firmware necesitaba ser actualizado.

Hice clic en la actualización y la descarga a mi teléfono salió bien.

 

Sin embargo, ahora la barra de carga se detiene alrededor del 80 por ciento y ha estado así durante unos 10 minutos. Y es de mi teléfono a mi impresora. Están acostados uno al lado del otro y el teléfono está conectado a wifi.tengo un iphone 5s

Hace tiempo que no uso la impresora (1-2 meses), ¿tiene algo que ver?

Si esto hubiera sido un problema para alguien más.

 

Sin embargo, espero que la actualización del firmware ayude con la parte de mi problema que no imprime.

 

Gracias de antemano.


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9 comentarios

  • Agreed – having updated my software and it’s still not working, I conclude that there is nothing more I can do to fix this!!!!

    Charlie010387 en
  • Sprocket app is up to date. Fully charging everything doesn’t matter. iOS is also the newest update.Anyone else any ideas?Hope they will fix it soon.

    Animus08 en
  • Hi @scrappygolucky -  Have you updated your Apple (iOS) devices to version 11.2.1?  If not, I suggest you do that via your phone (Settings → General → Software Update), then reattempt the pairing and FW update process. From what I’ve seen, you must be running a newer version of iOS to complete the update. Thanks,-Brandon

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy en
  • I mean of course I used the latest version of the Sprocket iOS app. I also used the latest android versions as well.I have also been through the linked “fix” of forgetting the Sprocket and re-pairing…. No luck.I suggest you guys test these upgrades more thoroughly before launching them. If I can’t upgrade the firmware with three different devices the process is clearly broken.

    scrappygolucky en
  • Hello @Charlie010387, @Animus08, and @scrappygolucky -  Sorry to hear about the issues you encountered with firmware update through the sprocket app. It sounds like you need to “update” your version of the Sprocket iOS app, then attempt a firmware update on your device.  You should be running app version 2.03.1 on your phone. A more detailed set of instructions for how to resolve this issue are contained in the support document here: https://support.hp.com/us-en/document/c05300073 Hope that helps…

    *I am an HP employee*The comments above represent myself and do not reflect the opinions of HP.If my post solved your issue, please click “Accepted Solution” on the post . To show appreciation for my help, please click the “Thumbs Up Icon” below! Thank you 🙂

    Spectre_Envy en


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