falla al cargar, pantalla en blanco para imágenes que intento imprimir en sprocket

Publicado por Annjake en

En mi teléfono, cuando entro en la aplicación sprocket y quiero imprimir. Aparece un mensaje "fallo al cargar",
con esos círculos giratorios. ¿Qué se puede hacer?

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4 comentarios

  • I took the tray off n seen what looked like tape after taking that off now it wont load the photo paper tried to put the tape back and its still failing to load what can be done to make it load again n if it was the tape piece can u email me EXACTLY where to put it as I love the printer but it wont load at this point I also have the sprocket and havent had any issues thats why I brought the studio please help me as this is useless right now

    Laura Waluk en
  • Great information! I now know how to reset my sprocket.

    Annjake en
  • Thanks, that worked! I now know how to reset my sprocket!!Thank you..

    Annjake en
  • Greetings @Annjake, 
    Welcome to HP Forums and Thanks for the post. 
    I understand that you are unable to print from your Sprocket as is not connecting to your phone. 
    Not to worry, I will be glad to assist you. 
    Have you tried to reset your Sprocket?
    Request you to follow the procedure mentioned in this HP Article and let me know how it goes. 
    Keep me posted. 

    Chimney_83 I am an HP Employee
    Chimney_83 en

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