Mensaje de error en la pantalla lcd

Publicado por Faizmit82 en

Hola. Tuve que encender esta impresora después de un año más o menos y aparece un mensaje de error en la pantalla LCD. La luz de la impresora está encendida y también parpadea una luz verde. Estoy realmente confundido


Entrada antigua Publicación más reciente

3 comentarios

  • @Faizmit82
     
    Thanks for trying. This would confirm a hardware issue. Contact HP in your region regrading the service options for your printer. 
     
    Have a great day!

    Asmita I am an HP Employee
    asmita6658 en
  • That suggestion has not done anything. I have replaced the ink cartridges still no joy. Is there noway of resetting the printer

    Faizmit82 en
  • Hi @Faizmit82
     
    Try a printer reset -
     
    1) Turn on the printer, if it is not already on. 
    2) Wait until the printer is idle and silent.
    3) With the printer turned on, unplug the power cord from the printer & wall. 
    3) Wait for 60 seconds.  
    4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
    5) Turn on the printer, if it does not automatically turn on.
     
    If the issue still persists, refer to this document for steps - Blinking Lights on the HP Photosmart D5100 Printer Series
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

    Asmita I am an HP Employee
    asmita6658 en

Deja un comentario