Editar problema con HP Sprocket

Publicado por VeroCruze en

Compré una impresora fotográfica HP Sprocket para poder tomar e imprimir fotos con mis hijos y nietos y poder editarlas con mensajes divertidos, marcos, fotos, etc. como se muestra en la presentación que vi en ella. .

 

Cuando lo recibí, descargué la aplicación Spocket en mi iPhone 5S, pero cuando imprimí imágenes, se imprimieron muy oscuras. Además, no aparece el ícono EDITAR en la esquina superior derecha de mi teléfono cuando selecciono una foto, como se muestra en la presentación Y un video de Utube que vi en ella. También muestra el ícono EDITAR en el manual que descargué y en la información a la que accedí en el sitio web de HP.

 

Llamé al servicio de atención al cliente de HP y hablé con varias personas, la última fue una mujer que me dijo que también necesitaba descargar una aplicación de edición de fotos, algo que nunca se mencionó en ningún lado. Siendo tan frustrado como estaba con todo esto, descargué una aplicación de edición de fotos, aunque no pensé que fuera a ser la solución. Me imaginé cómo podrían ejecutarse dos aplicaciones a la vez, pero como no soy tan conocedor de la tecnología, pensé, vamos a intentarlo. No hace falta decir que eso tampoco funcionó. Todavía no entiendo el pequeño ícono de EDITAR del que hablaron. Realmente no quiero devolver la unidad, pero si no obtengo información sobre cómo resolver este problema, lo haré. Agradecería cualquier comentario que pueda ayudarme a editar mis fotos.


Entrada antigua Publicación más reciente

7 comentarios

  • Hello, @VeroCruze
     
    I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 
    You should be contacted within 4 business days (Excluding holidays & Weekends). 
     
    Response times may vary by region. 
    Please send a Private Message, if you aren’t contacted within 4-5 business days.

    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

    Dvortex en
  • So let me clarify…basically what you’re telling me is that the presentation that was given by QVC on June 4, 2017 (which was the date I made the purchase of the Sprocket) that stated that the editing feature would work with iOS 8 devices was false information AND all of the information online provided by HP is also inaccurate?  Everything I have obtained online from HP as far as the manual for the Sprocket and other information, states that the device will work with iOS 8 devices. And you’re also telling me that I need to upgrade my phone now in order for the edit feature on the Sprocket to function?

    VeroCruze en
  • Hello, @VeroCruze
     
    I see that you were interacting with @Rainbow23. I’d like to jump in with a suggestion 🙂
     
    I’m afraid that the iOS support for ‘editing’ was dropped on iOS 8 devices starting the week of April 18th while using the HP Sprocket app. 
     
    We recommend you upgrade your iOS device to iOS 9 or later.  This will enable support for the Editing feature in the Sprocket app. You may have to delete and reinstall the Sprocket app after updating to iOS 9 or later.
     
    If you cannot upgrade at this point, you can try using some 3rd party editing software. Some recommended 3rd party editing apps are: Pic Collage, Aviary, Snapseed, and Photoshop Express.
     
    I hope that answers your concern adequately. Let me know!
    Good luck 🙂

    Please click “Accepted Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!

    Please click “Accepted as Solution” on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the “Thumbs Up Icon” below!DVortex I am not an HP Employee

    Dvortex en
  • I have already contacted HP Support, got a “Case Number”, called in, and spoke to numerous people (like about six) about this same problem.  Four of them listened to my problem and transfered me to someone else.  The other two both gave me information I had already obtained via the internet and were not helpful in any way, just as you have done.  And one of those two also told me I needed to download a Photo Edit app, which was not stated anywhere in any of the information that I had obtained, not from the actual presentation I saw on the unit prior to my purchasing it, nor in any of the information from the HP website or elsewhere.  I actually did download a Photo Edit app just to see if it would help and it did not.  It is amazing to me that I cannot get a resolution to a problem with an HP product from anyone from HP support.  I still have time to return this product and I am seriously considering that at this point.  Not only because the product isn’t performing in the way that it says it is supposed to, but because of the fact that the HP people I have spoken to have no resolution.

    VeroCruze en
  • Hi @VeroCruze, 
    Thank you for your reply, I’ll be more than glad to help you.

    I understand that the issue did not resolve after following the steps in the previous interaction.

    As we have tried all the possible solutions for this issue, please contact HP phone support for further assistance at the link: www.hp.com/contacthp

    You have a good day ahead.

    Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
    Rainbow23 en


Deja un comentario