Piñón estrellado

Publicado por bsoto en

Acabo de sacar el producto de la caja anoche y lo cargué toda la noche.

 

hoy pude imprimir 4 fotos, luego recibí un mensaje de actualización y aceleré la aplicación.se estrelló.

 

simplemente me deja ir tan lejos como para seleccionar la foto para imprimir y luego se cierra.

 

ESTE ES UN PRODUCTO NUEVO, SOLO SIN CAJA...

 

Por favor, indique cómo proceder.

 


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  • Hi @bsoto,
     
    Welcome to the HP Support Community. I’d be happy to assist you with the “sprocket App crashes” issue. ​​​​​​
     
    To better assist you - Which version of iOS are you using?
     
    meanwhile, Check for any updates available for the iOS device.

    Update your Sprocket iOS app to version 2.03.1 or later
    Charge your sprocket battery to at least 50%
    Power off your sprocket printer
    In the iPhone Bluetooth menu (Settings → Bluetooth), tap the ‘i’ button next to the “sprocket” device, then tap “Forget This Device”
    Restart your iPhone by pressing/holding the power button for 3 seconds, then sliding to power off.
    Power on your sprocket printer
    Discover and pair your sprocket printer by tapping on the “sprocket” device when it appears in the iPhone Bluetooth menu (Settings → Bluetooth).
    Open the sprocket mobile app, where you’ll be automatically prompted for the firmware upgrade.

    Hope this helps! Keep me posted. 
     
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
     
    Have a great day! ​​​​​​

    Jay_G24 en

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