Diagnostic
There are 0 items in your cart
View all items >Sub-totalbefore tax & fees
$0.00
Problemas de conexión Bluetooth
Publicado por bethanyyy en
Estoy usando un Sony Xperia X. Configuré la impresora y la vinculé con el teléfono la primera vez e imprimió bien, pero después de apagar la impresora y volver a conectarla otra vez, la aplicación dijo que la impresora no estaba conectada, sin embargo, el teléfono sí. emparejado Si restablezco todo, incluida la impresora, el teléfono y reinstalo la aplicación y la reparo nuevamente, funciona bien. Sin embargo, una vez que se apaga y se retrocede en otro momento, ocurre el mismo problema.
Siento que he intentado todo y no quiero reiniciar todo cada vez que quiero usarlo.
¿Alguna sugerencia?
← Entrada antigua Publicación más reciente →
Hi bethanyyy, Here are the specific steps to update the firmware with HP Sprocket app: Upgrade the printer firmwareHP regularly releases printer updates. Upgrading the printer firmware might resolve the issue.Make sure the printer is on and your mobile device is connected to the Internet.On your mobile device, open the HP Sprocket app.Tap the Menu icon , and then tap your printer in the list.The printer information screen displays.Look for a printer firmware upgrade.If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.If a firmware upgrade option does not display, the printer firmware is up to date. After updating the printer firmware, try to print.Please let me know if this helped!
Jesyka 🙂I work on behalf of HP. #HPExpertsDayPlease click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is resolved.
Hi, This is vignesh B. Welcome to HP Consumer Support Forum. I am happy to assist you! I am glad to help you with this issue. It seems like the firmware issue. So, please kindly open the HP Sprocket application. At the right side of the screen, you will get an option to download and install the firmware. Please kindly install the new firmware update which helps you to fix the issue. Please contact 1-800-474-6836 for any assistance. We work 24*7.Thank you for choosing HP. Have a wonderful day ahead. Please click the “Thumbs Up”, to say thanks for helping!Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.I am an HP Employee.
RickyI am an HP Employee