Líneas negras a través de impresiones

Publicado por CarterGottschal en

Hace poco compré un piñón HP. La utilicé la primera vez, asegurándome de incluir la hoja de calibración boca abajo e imprimí la primera imagen con precisión. La segunda vez que imprimí una imagen, la foto salió con líneas negras. Luego reinicié la rueda dentada con un pasador, la dejé enfriar un poco y presumo que volvería a intentarlo usando la hoja de calibración boca abajo nuevamente. Me decepcionó ver las mismas líneas negras en la imagen. También he probado diferentes imágenes y todavía hay líneas negras en mis imágenes. Estoy usando papel de zinc para piñones HP original y, como dije, he intentado recalibrarlo y darle tiempo para que se enfríe. He desperdiciado 4 impresiones y estoy descontento, agradecería un poco de ayuda, mis intentos de contactar a HP por teléfono han fallado. Espero con interés su respuesta.
Muchas gracias,
Carter Gottschalk

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4 comentarios

  • Did the replacement printer solve this? I can return my to Best Buy this evening as I just bought it. First photo, B&W: There is a brownish hue to it (no lines).Second photo (color):  Bad Lines perpendicular to the paper path, colors are off (looks like a greenish tint to it, reds are washed out. I’m not doing any edits in the HP Sprocket app, taking a photo that I’d processed in LR and printing it. In both cases, there is resizing going on in the HP Sprocket app.

    PhotoBiker en
    I thank you for the reply.
    Glad to know that you’re getting the replacement printer.
    You can reach out to HP forum for any issues on your HP products.
    Cheers, have a nice day 🙂

    Regards,Sizzlingsum_13I am an HP Employee

    Sizzlingsum_13 en
  • Hello @Sizzlingsum_13,Thank you for your suggestion, but as I stated in my post, I already did all the steps listed in the help you gave me. I was very careful to let it cool down, use the right paper, and also to use the blue sheet to calibrate/clean the roller. I even called hp and they couldn’t find any other troubleshooting to do. I believe my device is just deffective, but I am being sent a new one. Many thanks.

    CarterGottschal en
  • Hello@CarterGottschal
    Welcome to the HP Forums.I would like to take a moment and thank you for using this forum, it is a great place to find answers.As I understand you have print quality issues on your sprocket printer.I’ll be more than glad to help you out.
    I recommend you try the steps from the link below and check if that fixes the issue: http://hp.care/2jBMIeO (Refer What can I do to improve print quality? section)
    Hope this helps, for any further queries reply to the post and feel free to join us again.
    Cheers, have a nice day.
    If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

    Regards,Sizzlingsum_13I am an HP Employee

    Sizzlingsum_13 en

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