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La aplicación no se conecta a Sprocket
Publicado por IRoossien en
Compré mi Sprocket en verano y cuando lo recibí, imprimí desde él (iPhone 6S) una vez y funcionó bien. Lo saqué recientemente para imprimir algunas imágenes y me pidió que me conectara, pero luego, cuando intenté imprimir, dijo que no estaba conectado.
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@IRoossien
Thank you for the update,
I appreciate your time and efforts,
I’m glad to hear the issue is resolved 😉
You’ve been great to work with and it has been a genuine pleasure interacting with you.
If you need further assistance, feel free to reach out to us 🙂
Take care now and do have a fabulous week ahead. 🙂
It works! Thx!
@IRoossien
Thanks for responding,
It’s great to have you back,
Please try the steps to resolve the issue 🙂 and keep me posted!
The sprocket is new. Never been used
@IRoossien
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, sprocket app does not connect to the sprocket,
No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Were there any hardware/software changes made?
Let’s uninstall Sprocket app and reinstall the updated version of the app from the store.
Also, update Firmware:
Open the HP sprocket app.
Tap the Menu icon , tap sprocket, and then tap Printers.
The Sprocket information screen displays.
Look for a Sprocket firmware upgrade.
If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.
If a firmware upgrade option does not display, the Sprocket firmware is up-to-date.
Once completed, try printing from the app.
Let me know how this goes,
Cheers!
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,
Followed by clicking on “Accept as solution” from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!